Head of Membership, BGCI, Kew, London
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Title of post: Head of Membership
Job Purpose: To lead and grow BGCI’s Membership programme
Hours: 3 days a week initially, with the potential for growing the role to a full time post
Location: BGCI Offices, Kew, London
Remuneration: ca. £30,000-£35,000 FTE pro rata per annum, depending on experience
There are an estimated 2500 botanic gardens and arboreta in the world attracting 500 million visitors each year. Botanic Gardens Conservation International (BGCI) is at the centre of this network. Our members include the largest, most renowned gardens on the planet – Kew, New York, Missouri, Singapore, Sydney and Shanghai –and they also include many smaller gardens situated in the world’s plant diversity hotspots. All of these member gardens share a commitment to making sure that no plant species becomes extinct and have a combined workforce of many thousands of horticulturalists and scientists working towards that end. BGCI provides support to its members in many different ways: we are an advocate for the botanic garden community, promoting the role of botanic gardens in plant conservation policy, practice and education; we connect people, co-ordinating efforts and bringing people together to exchange ideas; we are a knowledge hub, providing training, learning resources and professional support; and we provide funding and technical support to efforts aimed at saving plants.
We are looking for a Head of Membership who will:
1. Lead the strategic development of BGCI’s Membership Programme. This will include:
- Develop and implement a Membership Recruitment Strategy with the aim of substantially increasing membership over the next 5 years.
- Chairing the internal Membership Working Group
2. Lead and manage BGCI’s Membership Programme. This will involve:
- Leading on and managing BGCI’s Customer Relationship Management database, including responsibility for updating contact details, recording interactions with members, generating invoices and communications with members
- Managing and developing the Member’s Area of BGCI’s website, posting content and regularly refreshing the offer
- Co-ordinating and managing BGCI’s accreditation scheme, twinning programme and other services we provide to members.
- Managing the membership tasks of BGCI’s Admin & Membership Officer, and co-ordinating the membership activities of other staff
3. Co-ordination of communications with members. This will involve:
- Gathering information for and co-writing BGCI’s Annual Member’s Review
- Co-ordinating member’s correspondence, responding to requests for information/support
- Communicating with members (e.g. sending out BGCI publications, notifications etc.)
4. Undertake other work as may be required in the post e.g. arranging member’s visits, chairing staff meetings on rotation etc.
The Board of BGCI is seeking to appoint a person with outstanding communications and networking skills. Candidates for this post will require a proven track record in a members-based organisation, managing its membership, ideally in the NGO sector. The post holder will demonstrate sensitivity to complex, multicultural and multinational institutions and structures. Working within a partnership model, candidates must be able to show their capacity to innovate and to manage change. They must also be able to inspire BGCI’s members around the world, and have competent IT skills, managing a CRM database and a website.
Education and Experience
- A graduate level qualification in science, environment, heritage, education or another relevant discipline
- At least 5 years’ experience in a members-based organisation, managing a membership portfolio
- Experience in interacting with international organisations and individuals
- Perfect mastery of English, both oral and written combined with excellent presentational abilities
- Experience of managing budgets and setting financial priorities
- Experience of working for a not for profit organisation
- Knowledge of botanic gardens, nature conservation, zoos, museums or related disciplines ideally gained through direct personal experience
Skills and competences
- Proven track record of delivering and managing a membership programme, ideally in the conservation/environmental/heritage sector
- Full familiarity and experience in using a Customer Relationship Management (CRM) database
- Capacity to innovate and manage change
- Willingness to travel internationally from time to time
- Website development expertise
- Command of additional languages.
- Knowledge of conservation approaches and methodologies
- Knowledge of database development
To Apply: Send a covering letter and a CV, stating how you meet the criteria set out to Liz Smith, email: firstname.lastname@example.org by Monday 10th April